Shopping Policy

Shopping Policy

Welcome to Sauna Sanctuary! We are committed to providing a high-quality shopping experience. Please read our shopping policy to understand our procedures and your responsibilities.

Product Availability

  • In-Stock Items: Most items displayed on our website are in stock and ready to ship. If an item is out of stock, it will be clearly indicated on the product page.
  • Backordered Items: If an item is on backorder, the estimated restock date will be provided. You will be notified via email once the item is back in stock and ready to ship.

Pricing and Currency

  • Pricing: All prices are listed in USD (United States Dollar). Prices are subject to change without notice.
  • Taxes and Duties: Sales tax is calculated at checkout based on the shipping address. International customers are responsible for any additional taxes or duties imposed by their country.

Order Placement

  • Order Confirmation: After placing an order, you will receive an order confirmation email with your order details and payment receipt.

Payment Methods

Sauna Sanctuary uses Stripe via Shopify to securely process payments. We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Major bank debit cards
  • Apple Pay & Google Pay: Available for customers using compatible devices
  • Bank Transfers: Available through Stripe’s ACH service

Shipping and Delivery

  • Shipping Options: We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout.
  • Order Processing: Orders are processed within 1-3 business days. You will receive a shipping confirmation email with tracking information once your order is dispatched.
  • Delivery Times: Delivery times vary based on your location and the shipping method selected. 
  • International Shipping: We offer international shipping to many countries. Please note that international customers are responsible for any customs duties and taxes imposed by their country.

Order Changes and Cancellations

  • Changes: If you need to make changes to your order, please contact our customer service team immediately at infosaunasanctuary@gmail.com or 408-312-2389. We will do our best to accommodate your request.
  • Cancellations: Orders can be canceled if they have not yet been processed. Please contact our customer service team as soon as possible if you need to cancel your order.

Returns and Exchanges

For information on our return and exchange policy, please refer to our Refund and Return Policy.

Contact Information

For any questions or concerns regarding our shopping policy, please contact us at:

Thank you for choosing Sauna Sanctuary. Your satisfaction is our top priority.