Payment Policy

Payment Policy

Welcome to Sauna Sanctuary! Your satisfaction is our priority, and we aim to provide a seamless and secure payment experience. Please review our payment policy below.

Accepted Payment Methods

Sauna Sanctuary uses Stripe via Shopify to securely process payments. We accept the following payment methods:

      • Credit Cards: Visa, MasterCard and American Express
      • Debit Cards: Major bank debit cards
      • Paypal: We accept transactions via Paypal.
      • Apple Pay & Google Pay: Available for customers using compatible devices
      • Bank Transfers: Available through Stripe’s ACH service

Payment Security

At Sauna Sanctuary, we prioritize the security of your financial information. All transactions are processed through Stripe, which uses advanced encryption and security measures to protect your payment details.

Payment Authorization

  • Immediate Authorization: Upon placing your order, the payment will be authorized and charged to your selected payment method.
  • Pre-Authorization Holds: In some cases, your bank may place a temporary hold on the funds until the transaction is fully processed.

Currency

All transactions are processed in USD (United States Dollar). If you are using a card issued by a non-U.S. bank, please note that currency conversion fees may apply, as determined by your card issuer.

Billing Information

To ensure a smooth transaction, please provide accurate and complete billing information. Inaccurate information may delay the processing of your order.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your order details and payment receipt. Please keep this email for your records.

Payment Issues

If you encounter any issues during the payment process, please contact our customer service team at:

Our team is available to assist you with any payment-related concerns.

Fraud Prevention

To protect against fraud, we may request additional verification or information before processing your order. Sauna Sanctuary reserves the right to cancel any order that appears to be fraudulent or does not comply with our payment policy.

Changes to Payment Policy

Sauna Sanctuary reserves the right to modify this payment policy at any time. Any changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically to stay informed of any updates.

Contact Information

For any questions or concerns regarding our payment policy, please contact us at:

Thank you for choosing Sauna Sanctuary. Your trust and satisfaction are paramount to us.