Refund and Return Policy

 

Refund and Return Policy

Effective Date: 23rd of December 2024

At Sauna Sanctuary, we take pride in offering premium products designed for exceptional performance and durability. Your satisfaction is important to us, and we strive to ensure you are delighted with your purchase.

1. Returns and Refunds

*Please note that refunds may take up to 30 days to get processed. If you need any help or assistance, do not hesitate to reach out. 

1.1 Non-Defective Products

  • All Sales Final:
    • We do not accept returns or offer refunds on non-defective products.
  • Note:
    • This policy does not affect your statutory rights under consumer protection laws.

1.2 Defective Products

If you receive a product that is defective or damaged, please contact us within 7 days of delivery to initiate a return or exchange.

  • How to Contact Us:
  • Options:
    • Upon verification of the defect, we will offer one of the following solutions:
      • Repair of the defective item.
      • Replacement with a new item.
      • Refund of the purchase price.

2. Inspection Process

  • Verification Required:
    • All claims of defects must be verified by our team.
  • What We May Request:
    • Photos or video evidence of the defect.
    • Additional details about the issue.
  • Next Steps:
    • After reviewing the provided information, we will guide you through the next steps to resolve the issue promptly.

3. Non-Eligible Items

  • Exclusions:
    • Items damaged due to misuse, improper installation, or normal wear and tear.
    • Products that have been altered or modified after delivery.
  • Important:
    • Such items are not eligible for returns, repairs, or refunds.

4. Final Sale and Exchanges

  • Final Sale:
    • All sales are considered final unless the product is deemed defective.
  • Exchanges:
    • We do not accept exchanges for non-defective products.

5. Legal Rights

  • Statutory Rights:
    • This policy does not limit or exclude any rights you may have under applicable consumer protection laws.
  • Warranty:
    • Any manufacturer's warranty that comes with your product is in addition to your legal rights.

6. Contact Information

We are here to assist you with any questions or concerns.

Thank you for choosing Sauna Sanctuary. We value your business and are committed to providing you with exceptional service.

Note: This Refund and Return Policy is subject to change without prior notice. Please review this policy periodically for any updates.