Maya Bath shipping, returns and warranty policies

Order Cancellation

Orders for stocked items can be canceled up to 48 hours after your order has been placed or as long as the item has not been crated and/or shipped.

Receiving And Inspecting A Large Item By Truck (Steam Showers, Bathtubs, Vanities, Etc.)

When your appointment is scheduled and the freight company is delivering your item, we recommend inspecting the crates for any damage right away. If there is damage to the item, please notate all damages on the delivery receipt before signing. Please take photos of the damage and contact My Sauna Sanctuary customer service via email infosaunasanctuary@gmail.com or by text 408-312-2389 as soon as possible.

What Is Your Return Policy?

We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.

An item cannot be returned if:

  • it has been altered or mishandled
  • it has been installed or shows signs of installation

How to initiate a return

Please email customer service at infosaunasanctuary@gmail.com or text us at 408-312-2389 and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.

When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 15% restocking fee.

Small Packages

Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.

Large Packages

Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at infosaunasanctuary@gmail.com or text us at 408-312-2389

Credit or refund

After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.

What Is Your Shipping Policy?

ORDER TRACKING

Once your order leaves our warehouse, we’ll send tracking instructions automatically. Tracking codes take one business day to activate.

DAMAGED PACKAGES

We ship our products in tripled-down, super secure packaging. You should absolutely expect your package to arrive safely, but please inspect it upon delivery if you see any visible damage to the crates. If damage has accrued on the way, please notate all damages on the delivery receipt. Please email us within 5 days at infosaunasanctuary@gmail.com and we’ll handle the issue immediately.

What Is Your Warranty Policy?

Under our warranty, all items are free of manufacturing and mechanical defects and covered for 10 years from date of purchase. This warranty covers replacement of defective parts only, not the complete product, unless deemed necessary by a customer service representative.

The warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or “living finishes.”

Please contact us at infosaunasanctuary@gmail.com with any additional questions.