Calore shipping, returns and warranty policies
Shipping and Returns
This Shipping & Returns Policy forms a part of the Disclaimer And Terms And Conditions which govern your use of our Site and purchase of our Products. Any capitalized but undefined terms used herein will have the meanings given in the Disclaimer And Terms And Conditions.
When you place an order to purchase a Product from Calore, you are subject to the following terms and conditions. We advise you to read this policy carefully prior to purchasing. By placing an order to purchase any Product from us, you agree to be bound by these terms.
1. ORDER CANCELLATIONS
1.1. If you place an order for any Product, then cancel that order within three days from the time of the order, we will refund the amount of your order without any charge. Orders are not able to be canceled under the following scenarios.
1.1.a. If the order you have placed has already been shipped from our warehouse and is currently in transit.
1.1.b if your order includes any sauna products including but not limited too the Black Cedar Barrel Sauna, Black Cedar Cabin Sauna or any other sauna products under our sauna collections found here.
1.1.c If your order includes any cold plunge products including but not limited too The Revive Cold Plunge.
1.1.d any order that utilizes any financing option of any sort offered within our suite of financing options, such as but not limited too iFinance or Tabit.
1.1.a. If the order you have placed has already been shipped from our warehouse and is currently in transit.
1.1.b if your order includes any sauna products including but not limited too the Black Cedar Barrel Sauna, Black Cedar Cabin Sauna or any other sauna products under our sauna collections found here.
1.1.c If your order includes any cold plunge products including but not limited too The Revive Cold Plunge.
1.1.d any order that utilizes any financing option of any sort offered within our suite of financing options, such as but not limited too iFinance or Tabit.
2. GENERAL SHIPPING & DELIVERY TERMS
2.1. By placing an order to purchase any Product(s) from us, and electing to have such Product(s) shipped to an address that you designate, you agree that (i) Calore has the right to rely on the address that you have provided, and that (ii) you will pay the shipping and handling charges reflected on your order at the time you make the purchase. Please ensure you have entered your shipping address correctly. Once a Product has been shipped, we may not be able to alter the delivery address. In cases where shipments need to be re-routed or re-shipped to a new address, any additional transport fees will be charged to you.
2.1. By placing an order to purchase any Product(s) from us, and electing to have such Product(s) shipped to an address that you designate, you agree that (i) Calore has the right to rely on the address that you have provided, and that (ii) you will pay the shipping and handling charges reflected on your order at the time you make the purchase. Please ensure you have entered your shipping address correctly. Once a Product has been shipped, we may not be able to alter the delivery address. In cases where shipments need to be re-routed or re-shipped to a new address, any additional transport fees will be charged to you.
2.2. We reserve the right to increase, decrease, add, or eliminate the shipping and handling charges applicable to our Products from time to time, but we will provide you with the opportunity to review the charges applicable to you before you place your purchase order.
2.3.Calore will select the method of shipment, number of shipments, and carrier for any Products that you order. Shipment of our Products is handled via third-party freight networks. Title to and the risk of loss of such Products passes to you upon our delivery of the Product to your designated delivery location.
2.4. Any time(s) quoted by Calore for delivery, on the Site or otherwise, are provided solely as estimates. Actual delivery dates may vary depending on various conditions, such as inclement weather or other events beyond our control. Calore is not liable for or in respect of any loss or damage arising from any delay in filling any order or delay in delivery.
2.5. Once we have received notice that the Product(s) you have ordered have left our warehouse, we will provide details regarding your shipment to the e-mail address that you have provided, including the tracking code that the carrier has provided for your order. If you are or will be unable to receive the goods on the estimated delivery date for any reason, you should make arrangements to have the delivery accepted on your behalf. Any fees that we incur due to your unavailability on the estimated delivery date (such as re-delivery or storage fees) will be charged to you.
2.6. Any individual at the delivery address that you have provided who accepts a delivery from us is presumed to be authorized to receive such delivery. In the event that you elect to designate an alternative receiver, you agree that such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
4. OBLIGATIONS AT THE TIME OF DELIVERY
4.1. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. Following delivery, once you have had the opportunity to inspect the Product(s), you are solely responsible for the proper and safe handling, installation, storage, and/or use of the Products.
4.2. If an order arrives with an item or items missing from the shipping document, it is your sole responsibility to immediately:
4.2.1. Mark these items as missing on the delivery bill of landing; and
4.2.2. Contact the shipping company and have them search for the missing items in your order. If the missing items cannot be found, you may contact the Calore customer service team info@calore.ca.
4.3. If any Product in your order arrives in a damaged condition, you must make sure that such Product is marked as damaged on the delivery bill of landing and notify Calore by e-mail at info@calore.ca within 3 days of receipt. Following receipt of your notice, Calore will coordinate with the carrier in order to investigate the extent of the damage and how the damage occurred. Under some circumstances, Calore may, at its sole discretion, send replacement parts to you for the damaged Product. Any replacement parts that we send will be subject to the Disclaimer and Terms of Service and all terms incorporated and referenced therein.
4.4. Notwithstanding any language to the contrary, Calore has no obligation to provide credit (full or partial), refund, or any other reimbursement for Products that were lost or damaged, except as expressly set forth in Section 4.4.
5. RETURNS, EXCHANGES, AND REFUNDS
5.1. To arrange for a return for any Product(s) which are defective, or dissatisfactory for any reason other than damage incurred during or after transportation by the carrier, contact the Calore customer service team at info@calore.ca. Calore may accept the return of Products within 30 days of receipt, subject to satisfaction of certain conditions to be determined solely by Calore. Please note returns are not eligible for the below products and/or scenarios.
5.1.1 any accessory product that is is clothing and or is designed to be worn by the user, including but not limited too, sauna hats, sauna robes, towel sets and sauna slides. For obvious hygiene issues, even unused and unworn these are ineligible for returns.
5.1.2 any order placed where a financing options offered on the Site was used.
5.1.3 any product not which is not deemed new and unused, remaining in the original packaging.
5.2. Products must be returned in their original wood crates. We do not accept requests for returns or exchanges of Products after 30 days from the date of delivery. We may require the return or photographic documentation of any Product with which you are dissatisfied before we provide you with a credit or refund. Products returned without Calore's prior written consent will not be accepted for credit or refund. If we determine that we are able to accept the returned Product, we will provide (at our discretion) partial credit, full credit, or a refund for your order (less any charges for shipping and handling and other applicable costs) using the payment method through which the Product was purchased.
5.3. If you do not comply with the terms of this section, you will be ineligible to receive credit or a refund in exchange for your return.
Warranty policy for Calore Saunas:
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS PROVIDED BY CALORE HEALTH AND WELLNESS INC. (“CALORE”, “WE”, “US” OR “OUR”), AN ONTARIO CORPORATION, TO YOU IN CONNECTION WITH YOUR PURCHASE OF A CALORE SAUNA (“PRODUCT”). OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, REFUND, OR REASONABLE REIMBURSEMENT FOR THE ENGAGEMENT OF A THIRD PARTY TO REPAIR OR REPLACE YOUR PRODUCT, SUBJECT TO THE TERMS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
1. GRANT OF LIMITED WARRANTY. We warrant that, during the Warranty Period (as defined below), the Product that you have purchased will be generally free from defects in materials and workmanship, subject to the terms set forth herein and our Terms of Service, available at <INSERT TOS LINK> , as amended from time to time (the “Disclaimer and Terms of Service”), the terms of which are incorporated herein by reference. If the Product that you have purchased has any defects in materials and workmanship, as described in Section 2, and you discover such defects during the Warranty Period, you may be entitled to certain remedies as set forth in Section 4.
2. COVERAGE OF LIMITED WARRANTY. The Limited Warranty shall not be read to include any issues, persons, or time period outside of the conditions set forth below:
a) Defects in the materials and/or workmanship of the Product for the Warrant Period as defined below, where such defects existed at the time that the Product left our warehouse.
b) The consumer who originally purchased the Product ("you"). It does not extend to any subsequent owner or other transferee of the Product.
c) The period beginning upon the date you receive delivery of the Product and lasting <INSERT TIME FRAME OF SAUANA WARRANTY> (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the Product.
3. DEFECTS OUTSIDE OF LIMITED WARRANTY. This limited warranty does not cover any damage or defects in materials or workmanship of the product due to: (a) transportation; (b) storage; (c) improper use; (d) failure to properly install the Product, follow the Product’s instructions, or perform any preventive maintenance reasonably required to maintain the Product in good condition; (e) modifications; (f) repair by any parties that we have not expressly authorized; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
4. REMEDIES UNDER LIMITED WARRANTY. With respect to any qualifying defective Product of which we are notified during the Warranty Period, we will, at our sole discretion, either: (
a) We will provide replacement parts or, alternatively, replace the entire product free of charge if we deem the product is unrepairable.
(b) We will refund either a portion or the full purchase price of the Product to you, depending on the extent of the defect. Please note that labor costs are not covered under this Limited Warranty. In the event that repair or replacement requires returning the defective product to Calore or one of its suppliers, we will not assume responsibility for the shipping fees incurred.
5. NOTICE OF DEFECTS. To be eligible to obtain warranty service from us, you must e-mail our after-customer support team at info@calore.ca during the Warranty Period, providing (i) the name and model of the Product, (ii) the date on which the Product was purchased, (iii) the name of the purchaser, and (iv) a general description of the defects in the Product. We may request additional information from you in order to determine the nature of the services necessary, including, without limitation, information on your order receipt, a description of how the defects were discovered, and any issues arising from the defects. No warranty service will be provided except and unless we receive timely notice of the Product’s defects from you and we determine, at our sole discretion, that such defects are covered under this Limited Warranty.
6. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY. NOTWITHSTANDING ANY LANGUAGE TO THE CONTRARY, OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WE MAKE NO REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW WILL BE LIMITED TO THE DURATION OF THE WARRANTY PERIOD. BECAUSE WOOD IS A NATURAL PRODUCT, WE CANNOT TAKE RESPONSIBILITY FOR NATURAL WEAR AND DEGRADATION THAT MAY OCCUR IN THE PRODUCT OVER TIME. THE LIFE EXPECTANCY OF OUR WOOD PRODUCTS VARIES DEPENDING ON CHOICE OF LUMBER, STORAGE, MAINTENANCE, AND OTHER TREATMENT OF THE PRODUCT, LOCAL CLIMATE, AND THE LOCATION IN WHICH THE PRODUCT IS STORED. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TO THE EXTENT THAT THE JURISDICTION IN WHICH YOU RESIDE DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION SHALL NOT BE READ TO APPLY TO YOU.
7. DISPUTES. If you believe that we have not performed our obligations under this Limited Warranty, and you are unable to resolve your dispute with us after providing notice in Section 5, you may seek resolution of your dispute in accordance with Section 17 of the Terms of Service (Governing Law; Forum; Waiver of Jury Trial). Any terms not expressly set forth in this Limited Warranty shall be governed by the terms in the Terms of Service.
Warranty policy for Calore Cold Plunges:
LIMITED WARRANTY ON CALORE SAUNAS
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS PROVIDED BY CALORE HEALTH AND WELLNESS INC. (“CALORE”, “WE”, “US” OR “OUR”), AN ONTARIO CORPORATION, TO YOU IN CONNECTION WITH YOUR PURCHASE OF THE REVIVE PREMIUM COLD PLUNGE (“PRODUCT”). OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, REFUND, OR REASONABLE REIMBURSEMENT FOR THE ENGAGEMENT OF A THIRD PARTY TO REPAIR OR REPLACE YOUR PRODUCT, SUBJECT TO THE TERMS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
1. GRANT OF LIMITED WARRANTY. We warrant that, during the Warranty Period (as defined below), the Product that you have purchased will be generally free from defects in materials and workmanship, subject to the terms set forth herein and our Terms of Service, available at <INSERT TOS LINK> , as amended from time to time (the “Disclaimer and Terms of Service”), the terms of which are incorporated herein by reference. If the Product that you have purchased has any defects in materials and workmanship, as described in Section 2, and you discover such defects during the Warranty Period, you may be entitled to certain remedies as set forth in Section 4.
2. COVERAGE OF LIMITED WARRANTY. The Limited Warranty shall not be read to include any issues, persons, or time period outside of the conditions set forth below:
a) Defects in the materials and/or workmanship of the Product for the Warranty Period as defined below, where such defects existed at the time that the Product left our warehouse. This does not include any electronic LCD screens, any plumbing, or piping within the Product or any electronics within the the Product.
b) The consumer who originally purchased the Product ("you"). It does not extend to any subsequent owner or other transferee of the Product.
c) The period beginning upon the date you receive delivery of the Product and lasting <INSERT TIME FRAME OF COLD PLUNGE WARRANTY > (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the Product.
3. DEFECTS OUTSIDE OF LIMITED WARRANTY. This limited warranty does not cover any damage or defects in materials or workmanship of the product due to: (a) transportation; (b) storage; (c) improper use; (d) failure to properly install the Product, follow the Product’s instructions, or perform any preventive maintenance reasonably required to maintain the Product in good condition; (e) modifications; (f) repair by any parties that we have not expressly authorized; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
4. REMEDIES UNDER LIMITED WARRANTY. With respect to any qualifying defective Product of which we are notified during the Warranty Period, we will, at our sole discretion, either: (
a) We will provide replacement parts or, alternatively, replace the entire product free of charge if we deem the product is unrepairable.
(b) We will refund either a portion or the full purchase price of the Product to you, depending on the extent of the defect. Please note that labor costs are not covered under this Limited Warranty. In the event that repair or replacement requires returning the defective product to Calore or one of its suppliers, we will not assume responsibility for the shipping fees incurred.
5. NOTICE OF DEFECTS. To be eligible to obtain warranty service from us, you must e-mail our after-customer support team at info@calore.ca during the Warranty Period, providing (i) the name and model of the Product, (ii) the date on which the Product was purchased, (iii) the name of the purchaser, and (iv) a general description of the defects in the Product. We may request additional information from you in order to determine the nature of the services necessary, including, without limitation, information on your order receipt, a description of how the defects were discovered, and any issues arising from the defects. No warranty service will be provided except and unless we receive timely notice of the Product’s defects from you and we determine, at our sole discretion, that such defects are covered under this Limited Warranty.
6. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY. NOTWITHSTANDING ANY LANGUAGE TO THE CONTRARY, OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WE MAKE NO REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW WILL BE LIMITED TO THE DURATION OF THE WARRANTY PERIOD. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TO THE EXTENT THAT THE JURISDICTION IN WHICH YOU RESIDE DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION SHALL NOT BE READ TO APPLY TO YOU.
7. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY. NOTWITHSTANDING ANY LANGUAGE TO THE CONTRARY, OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. WE MAKE NO REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW WILL BE LIMITED TO THE DURATION OF THE WARRANTY PERIOD. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TO THE EXTENT THAT THE JURISDICTION IN WHICH YOU RESIDE DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION SHALL NOT BE READ TO APPLY TO YOU.